Terms of Service

This Terms of Service Agreement is an agreement between you (the “Client”) and Starkiller Inc. We provide web hosting, email hosting, web maintenance and website creation services to our clients. By using our website and / or services in any way you are agreeing to comply with these terms, our Privacy Policy and any other legal notices, conditions or guidelines posted on www.epicweb.ca or www.starkiller.ca.

 

Refund Policy

A client may request a refund for a project that has not been started or completed. A full refund will be issued if the none of following have occurred:

  • Website has begun production through a designer.
  • Website has been completed / finished.

 

If a client requests a refund during the website’s production, a partial refund will be issued covering 50% of the paid amount. Refund transactions are posted back onto the credit card used for the original purchase. If a cheque payment was made, the refund will be made by cheque. Subscriptions (web hosting, email hosting & site maintenance) are not refundable unless explicitly declared on an invoice or receipt at the time of purchase.

 

Termination Policy

Starkiller Inc. holds the right to terminate any contract with a client without due notice. Your Subscription (web & email hosting) may be terminated by us, for non-payment over 30 days. Subscriptions may be terminated by you, without cause, by following the simple cancellation procedure in your website manager interface. Starkiller Inc. may terminate Subscriptions at any time, without penalty and without notice, if you fail to comply with any of the terms of this Agreement or the intellectual property protections applicable to these services. Notice of termination of Subscription by Starkiller Inc. may be sent to the contact e-mail associated with your account. Upon termination, Starkiller Inc has the right to delete all data, files, or other information that is stored on your website.

 

Subscription Policy

A Subscription is required for web hosting, email hosting and site maintenance. The Subscription is prepaid annually with Starkiller Inc. At the end of the Subscription, the service will automatically renew for an additional term, like the prior one, until explicitly cancelled by you. Cancellation must be issued via your website manager interface or via Starkiller Inc’s support email. Any cancellation issued via your website manager interface must be done at least one (1) day prior to the end of the Subscription. Any cancellation not issued via the website manager interface must be done three (3) days prior to the end of the Subscription term to allow for adequate processing time.

Only Subscriptions and features clearly indicated as "free" or "no charge" are free or without charge. It is not the responsibility of Starkiller Inc. to provide free service for you in the use and operation of our services. All other applications, features, functionality and support provided by Starkiller Inc. and its partners are provided for the fees described for each service on the Site (“Fees”) and you are liable for such Fees.